Last Updated: September 29, 2026

At Healthyoa®, we want you to feel confident about every purchase you make through yoavital.com.

If you're not completely satisfied with your purchase for any reason, we offer a 30-Day Money-Back Guarantee on eligible orders placed through our official website.

You may request a return or refund within 30 calendar days from the date your order is delivered.

You do not need to provide a specific reason for changing your mind.

This guarantee applies to eligible purchases made directly through yoavital.com, including regularly priced and promotional items.

Your statutory consumer rights, where applicable, remain unaffected.

To qualify under our 30-Day Money-Back Guarantee:

• Your request must be submitted within 30 calendar days after delivery.
• The product must have been purchased directly from yoavital.com.
• You must provide your order number or other reasonable proof of purchase.
• If the product has been opened, please keep the remaining product and original packaging until our customer support team provides instructions.

Because Healthyoa® products include dietary supplements and other consumable wellness products, returned opened products are never resold.

We reserve the right to decline requests involving suspected fraud, repeated abuse of the refund policy, unauthorized resale, or claims unrelated to a legitimate customer purchase.

These safeguards do not limit any rights you may have under applicable consumer protection laws.

Before sending anything back, please contact our customer support team:

Email: service@healthyoastore.com
Phone: +86 19842058145
Website: yoavital.com

Please include:

• Your name
• Order number
• Email address used for the order
• Product you wish to return

You are not required to provide a reason for a return under our 30-Day Money-Back Guarantee.

For damaged, defective, missing, or incorrect items, we may ask for photographs or other reasonable information so that we can resolve the issue as quickly as possible.

Our registered business address is used for corporate and administrative purposes and is not our product return warehouse.

Healthyoa® works with fulfillment and return facilities in different locations. Depending on your order and shipping destination, the appropriate return warehouse may vary.

Once your return request has been approved, our customer support team will provide:

• The correct return warehouse address
• Return authorization instructions
• Any additional information required for your return

Returns sent to an unauthorized address may experience significant delays and may not be received by the appropriate returns facility.

Do not return products to the manufacturer or to the company's registered office unless specifically instructed by our customer support team.

Change-of-Mind or Preference-Based Returns

If you are returning a product because you changed your mind, did not prefer the product, or no longer want it, the customer is generally responsible for the return shipping cost.

You may use a carrier of your choice unless our customer support team provides different instructions.

We strongly recommend using a shipping method that provides tracking.

Damaged, Defective, Incorrect or Mis-Shipped Products

If you receive:

• A damaged product
• A defective product
• The wrong product
• An incorrect quantity
• A product damaged during shipping

Please contact us before returning the item.

Depending on the circumstances, we may provide:

• A replacement
• A prepaid return label
• A refund
• Or another appropriate resolution

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible at:

service@healthyoastore.com

Please include your order number and, where possible, photographs showing the issue.

We will review the information and work with you to provide an appropriate resolution.

In certain cases, we may determine that returning the damaged or incorrect product is unnecessary.

Once your return has been received and processed—or once we approve a refund where a physical return is not required— we will send you a confirmation email.

Approved refunds will be issued to the original payment method used for the purchase.

Actual posting times depend on your bank, card issuer, PayPal, or other payment provider and may occasionally take longer.

For returns made solely because of personal preference or change of mind, original shipping charges, if any, are generally non-refundable unless required otherwise by applicable law.

If the return results from:

• Our error
• An incorrect shipment
• A defective product
• A damaged product

We will refund applicable shipping charges where appropriate.

If applicable consumer law requires reimbursement of standard outbound delivery costs, those statutory rights will be honored.

Products purchased during:

• Sales
• Promotions
• Discount events
• Bundle offers
• Coupon promotions

are also covered by our 30-Day Money-Back Guarantee, unless a clearly disclosed exception is provided before purchase and is permitted by applicable law.

This replaces the previous rule excluding sale items from refunds.

If you prefer a replacement instead of a refund, contact our customer support team.

Depending on product availability and the circumstances of your request, we may offer a replacement rather than requiring you to place a new order.

Replacement eligibility does not reduce your rights under our 30-Day Money-Back Guarantee.

If you need to cancel an order, contact us as soon as possible at:

service@healthyoastore.com

We will make reasonable efforts to cancel an order before fulfillment begins.

However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If the order has already shipped, you may still request a return after receiving it under our 30-Day Money-Back Guarantee.

If you have received a refund confirmation but do not see the refund on your account:

1. Check your bank or payment account again.
2. Contact your credit card issuer or payment provider.
3. Allow the provider's normal processing period.

If the refund still has not appeared after the expected processing time, contact: service@healthyoastore.com and include your order number.

Our 30-Day Money-Back Guarantee is a voluntary commercial guarantee and is intended to provide rights in addition to any mandatory consumer rights that may apply in your country.

For customers located in the European Union or European Economic Area, distance purchases generally include a statutory withdrawal period, subject to applicable exceptions and conditions. EU rules generally provide a 14-day withdrawal period for qualifying distance purchases.

Certain sealed goods may have special rules where they are unsuitable for return for health or hygiene reasons after being unsealed. However, where our voluntary 30-Day Money-Back Guarantee provides broader rights, we will honor the terms of that guarantee as described on this page, subject to applicable law.

Nothing in this policy excludes or restricts mandatory rights relating to defective, damaged, misdescribed, or otherwise non-conforming products. UK consumer terms likewise cannot lawfully exclude responsibility for faulty or misdescribed goods.

Healthyoa® is owned and operated by Shanghai Shiqili Network Technology Co., Ltd. 

Shanghai Shiqili Network Technology Co., Ltd. operates yoavital.com as an official online website for the Healthyoa® brand. Weixing Feng serves as the designated Brand Representative for brand operations and website-related business matters.

Important Return Address Notice

Do not send products to this address.

Customers must contact our support team before returning a product. The appropriate return warehouse address will be provided after the return request is approved.

For return, refund, exchange, or order-related assistance: